Summary: The Head Receptionist is responsible for overseeing front desk operations, ensuring smooth guest/client reception services, and maintaining high stand...

Job Details

  • Company: GeezJobs
  • Location: Ethiopia

Job Description

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Addis Hiwoth General Hospital

Verified

Customer Service Head

Addis Ababa - Ethiopia

full-time

permanent

Posted

2 days ago

Experience

3 Years

Deadline

Jul. 20, 2026 (12 days left)

Job Summary

The Head Receptionist is responsible for overseeing front desk operations, ensuring smooth guest/client reception services, and maintaining high standards of customer experience. The role includes supervising reception staff, managing daily administrative front office activities, handling escalated customer inquiries, and ensuring efficient communication between departments. The ideal candidate will demonstrate strong leadership, excellent communication skills, and the ability to maintain professionalism in a fast-paced environment.

Key Responsibilities

Supervise and coordinate daily front desk and reception activities.

Ensure all guests, clients, or visitors are welcomed professionally and efficiently.

Manage appointment scheduling, reservations, check-ins, and inquiries.

Handle escalated customer complaints and ensure timely resolution.

Train, guide, and support reception staff to maintain service standards.

Monitor reception procedures to ensure consistency and quality of service.

Maintain accurate records of visitors, calls, and front desk activities.

Coordinate with other departments to ensure smooth communication and service delivery.

Ensure front office equipment and systems are functioning properly.

Prepare daily, weekly, and monthly reception activity reports.

Requirements

Diploma or Bachelor’s degree in Hotel Management, Business Administration, Tourism, or related field.

Minimum of 3 years and above experience in reception, front office, or customer service roles.

Experience in hospitality service would be an advantage

Proven experience in supervising or leading a team is an advantage.

Excellent communication and interpersonal skills.

Strong organizational and multitasking abilities.

Good problem-solving and conflict resolution skills.

Proficiency in basic computer applications and office systems.

Professional appearance and customer-oriented mindset.

Key Competencies

Leadership and Team Supervision

Customer Service Excellence

Communication and Interpersonal Skills

Time Management and Organization

Problem Solving and Decision Making

Attention to Detail

Skills Required

Hotel / Tourism

Sales / Marketing / Business / Management

How to Apply

Interested applicants should submit their

CVs

In Person

Human Resources Administration Office, 7th floor, Addis Hiwoth General Hospital, or

By Email

addishiwothospital@gmail.com

Address

Bole Sub-City, Woreda 4, Haile Gebreselassie Road (22nd Intersection), 100 meters inside Shah Building, Getahun.

Phone

7560 / (011-6180449 / 011-6-623916 / 011-6-639634)

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How to Apply

Apply by email: addishiwothospital@gmail.com